REFUND POLICY

Refund Policy

At Dexora, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

✅ 30-Day Refund Guarantee

You can request a refund or exchange within 30 days of receiving your order.

To be eligible:

  • The item must be unused, in its original condition, and in the original packaging.

  • You’ll need the receipt or proof of purchase.

🚫 Non-Refundable Items

We do not accept returns on:

  • Items marked as Final Sale

  • Opened health or personal care products

  • Used fitness gear or equipment

  • Gift cards

🔁 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery.

  • Send us your order number and photos of the issue.

  • We’ll send a replacement or issue a full refund at no extra cost.

💳 Refund Process

Once we receive and inspect your returned item:

  • We’ll notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 5–10 business days.

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item was faulty or incorrect.

  • We recommend using a trackable shipping service for your return.

📩 Contact Us

For any return or refund requests, please contact our support team at support@dexoraltd.com. We're happy to help!